FAQ

COMMON QUESTIONS

How do I order large quantities?
Please contact us via email at contact@tolredo.com for large quantity orders.

Is there an extra charge for personalization?
Personalization is free of charge. For logo additions, email us your logo with dimensions for a quote. Occasionally, we offer free customization promotions—check our product page and social media for updates.

How do I track my shipment?
Once your order is shipped, you will receive a tracking number and a link to track your package. You can use this information to monitor the status and location of your delivery.

How will I know you received my order?
When you place your order, we will send you a confirmation email with your order number and receipt.

What products can I find at Tolredo Leather Goods?
Tolredo Leather Goods offers a wide range of high-quality leather products, including bags, wallets, belts, and accessories.

How does Tolredo ensure the quality of its products?
All our leather products are crafted in Canada with the highest standards of quality. Our commitment to excellence ensures that every product is meticulously handcrafted with skill and passion.

Are your products sustainably sourced?
Yes, sustainability is one of our core values. We prioritize eco-friendly materials and ethical sourcing to ensure that our products contribute to a greener future.

What is the estimated delivery time for orders?
Delivery times may vary, but we aim to dispatch orders within 2-5 business days. You can find more information about estimated delivery times during the checkout process or in your order confirmation email.

Do you offer international shipping?
Yes, we offer international shipping. Please note that shipping costs and delivery times may vary depending on the destination. Additional customs fees may apply.

Can I return or exchange a product if I'm not satisfied with it?
Unfortunately, we do not accept returns on personalized products. However, if you find any material or crafting issues, or have any genuine concerns, please reach out to us. We will try our best to help and work out a solution.

Are there any additional shipping fees, or are they included in the product price?
Shipping fees are calculated during the checkout process and will be added to the total cost of your order. Please review the shipping information before completing your purchase.

Who are the courier partners?
Our current partners include DHL, FedEx, Canpar, and UPS.

How can I cancel an order I placed?
Please email us at contact@tolredo.com with your order number and the reason you would like to cancel it. This has to be done within 24 hours of placing the order. Any cancellation after that is treated as a refund.

Can I change an order I placed for another product?
Yes, you can. Please email us with your order number and all details regarding the product you would like. Please do the same within 24 hours as your order might get shipped out.

What are the payment options?
We support all major credit and debit cards around the world. You can pay online using any of the supported platforms.

How can I get my tracking details?
For transparency, we share tracking details via email as soon as an item is dispatched. This enables our customers to monitor the journey of their purchases until they reach their destination.

What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately with your order number and photos of the issue. We will arrange for a replacement or refund as per your preference.

Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping services for an additional fee. Please email us your requirements at contact@tolredo.com.

Can I get a custom-made leather item?
Yes, we offer custom-made products. Please contact us with your requirements, and we will work with you to create a bespoke item.

How do I care for my leather products?
To maintain the quality of your leather products, we recommend using a leather conditioner and keeping them away from direct sunlight and moisture. For more detailed care instructions, please refer to our Product Care page.

Do you have a physical store or showroom?
Currently, we operate online only. However, we occasionally participate in trade shows and pop-up events. Follow us on social media for updates on our locations.

How can I contact customer support?
You can reach our customer support team via email at contact@tolredo.com or by using the contact form on our website. We aim to respond within 24 hours.

What if I need to update my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible with your order number and the new address. We will do our best to accommodate your request if the order has not yet been shipped.

Do you offer any discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

Can I find your products in retail stores?
Some select retail stores may carry our products. Please check our Stockists page for a list of authorized retailers.

What materials are used in your products?
We use the finest quality leather and other eco-friendly materials in our products. Each item is crafted with care to ensure durability and style.

Are there any special care instructions for personalized items?
Personalized items should be cared for like any other leather product. Avoid exposure to extreme conditions and use appropriate leather care products to maintain their condition.

Do you offer wholesale pricing for retailers?
Yes, we offer wholesale pricing for retailers. Please contact us at contact@tolredo.com with your business details for more information.

Is my new leather already conditioned?
The majority of our leather items are full grain leather and will not need to be conditioned for six months to a year.

Why are there markings on my leather?
As leather is a natural material, there may be some of nature's beauty marks left on the hide from the cow's life. Things like bug bites, fence scrapes, or stretch marks are on all hides to some degree. These marks simply make leather all the more beautiful and unique.

Can I use my leather bag in the rain?
While we do not recommend carrying your bag in heavy rain, a light sprinkle won't affect the look or longevity of your bag. Just be sure to pat it dry when you get inside as a precautionary measure.

If you have any other questions or need further assistance, please feel free to contact us at contact@tolredo.com.

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